Privacy Policy
Below we outline our commitment to GDPR and new EU legislation law on how we handle personal data and privacy.
Privacy Policy
Last updated: June 2026
Viva Hair Design Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, contact us, make a booking, apply for a job, or use any of our services.
If you have any questions, please contact us at: salon@vivahair.co.uk
1. Who We Are
Viva Hair Design Ltd
Bank House, Clay Hill, West Road, Goudhurst, Kent, TN17 1AB
Email: salon@vivahair.co.uk
We are the data controller, meaning we decide how your personal data is used.
2. Information We Collect
When you contact us or make a booking
Name
Email address
Phone number
Appointment details
Patch test records (where required)
When you visit our website
IP address
Browser and device information
Cookies and analytics data
When you apply for a job
Name and contact details
Work history and qualifications
Portfolio links
Right‑to‑work confirmation
Any information you choose to include in your application
When you interact with us on social media
Public profile information
Messages or comments you send us
3. How We Use Your Information
To provide salon services
Managing bookings
Sending confirmations and reminders
Delivering treatments safely
Customer support
To operate and improve our website
Monitoring performance
Fixing issues
Understanding visitor behaviour
For marketing (with your consent)
Email updates
Promotions
Salon news
You can unsubscribe at any time.
For recruitment
Reviewing applications
Contacting candidates
Arranging interviews
Recruitment data is kept for 6 months unless you request otherwise.
4. Legal Bases for Processing
We rely on the following lawful bases under UK GDPR:
Contract – providing salon services or responding to enquiries
Legitimate interests – running and improving our business, recruitment
Consent – marketing emails and optional cookies
Legal obligation – patch test records, health & safety requirements
5. How We Protect Your Data
We use secure systems and technical measures, including:
Encrypted devices
Secure booking systems
Restricted staff access
Regular security reviews
We never sell your data.
6. How Long We Keep Your Data
Appointment notes: kept for as long as you remain an active client, and for up to 6 years after your last visit
Patch test records: up to 6 years
Marketing data: until you unsubscribe
Job applications: 6 months
Website analytics: up to 26 months
7. Sharing Your Data
We may share your data with trusted third‑party providers such as:
Website hosting
Booking software
Email marketing tools
Payment processors
All providers comply with UK GDPR and only process data on our instructions.
We do not share your data with advertisers or unrelated third parties.
8. International Transfers
Some of our service providers may store data outside the UK.
When this happens, we ensure appropriate safeguards are in place, such as:
UK GDPR adequacy decisions
Standard Contractual Clauses (SCCs)
9. Your Rights
You have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Withdraw consent
Data portability
To exercise your rights, email: salon@vivahair.co.uk
You may also complain to the ICO:
https://www.ico.org.uk
10. Cookies
We use essential and optional cookies to improve website performance, analyse visitor behaviour, and remember preferences. You can manage or disable cookies in your browser settings. For full details, please see our Cookie Policy.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.